Refund and Returns Policy

At theparm.com, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund and return policy below for more information.

1. Returns

We accept returns under the following conditions:

  • Eligibility: Returns are accepted within 7 days from the date of delivery.
  • Condition of Items: The product must be unused, in its original packaging, and in the same condition as when you received it. If the product is damaged, opened, or used, it may not be eligible for a return.

To initiate a return, please contact us at parrmsodhi@gmail.com with your order number and details of the item you wish to return. Our team will provide you with return instructions.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note:

  • Processing Time: If approved, you’ll be automatically refunded and credited on your original payment method within 15 business days.
  • Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or we made an error in fulfilling your order.
  • Partial Refunds: In some cases, partial refunds may be granted, such as for opened or damaged items, depending on the condition.

6. How to Return an Item

To return an item, follow these steps:

  1. Contact our customer service team at parrmsodhi@gmail.com.
  2. Provide your order number, the item you wish to return, and a brief description of the reason for return.
  3. Our team will send you a return authorization and instructions on how to send the item back.
  4. Pack the item securely in the original packaging, if possible, and ship it back to the address provided by our customer service team.
  5. Once we receive and inspect the return, we will issue your refund or credit as applicable.

7. Exceptions

We reserve the right to refuse a return or refund if the item does not meet the conditions outlined in this policy.